Office 2016 Mac Skip Sign In

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you try to activate or sign in to any of the Microsoft Office 2016 applications after you install the version 15.33 update, you receive a blank authentication screen. Additionally, you may see any of the following symptoms.

Symptom 1

The following issues occur in the Unified Logging Service (ULS) log:

  • The server has redirected to a non-https URL.
  • Errors occur in Azure Active Directory Authentication Library (ADAL) authentication.

To locate the ULS log, open Finder and browse to the following path:

~/Library/Containers/com.microsoft.<Application>/Data/Library/Caches/Microsoft/uls/com.microsoft.<Application>/logs

Note <Application> represents the name of the application that you are troubleshooting.

Symptom 2

You notice that in an HTTP trace, the server response includes multiple WWW-Authenticate headers, such as the following:

WWW-Authenticate: Negotiate

WWW-Authenticate: NTLM

Cause

The symptoms occur for the following corresponding reasons:

Cause for symptom 1

Starting from Office 2016 for Mac version 15.33, unsecured endpoint traffic is blocked in authentication flows.

Cause for symptom 2

Starting from Office 2016 for Mac version 15.33, the authentication method no longer selects NTLM authentication when multiple WWW-Authenticate headers are present in the response. The issue occurs when the selected authentication method is unsuccessful.

Office 2016 Mac Skip Sign In Windows 10

Office

Resolution

Resolution for symptom 1

Mac Office 2016 Update

Configure all authentication endpoints to use the Secure Sockets Layer (SSL) protocol.

Resolution for symptom 2

Office 2016 Mac Skip Sign In Gmail

Install the September 2017 update for Office 2016 for Mac version 15.38.

More Information

More information for symptom 1

The resolution applies when you use Microsoft Active Directory Federation Services or non-Microsoft federation solutions.